Contact financial aid and student accounts
Get Ready for Fall Classes
Make sure you are ready for the upcoming semester,--visit this link to find out about any financial aid steps you may need to complete before classes start.
If you make a change to your class schedule it may affect your financial aid. Allow 7 business days for updates. Learn more by watching “Why did my financial aid change”?
If you need to make changes to your student loan amounts, submit the Student Aid Adjustment form for the 2025-2026 academic year. Watch this video for step-by-step instructions.
Fall financial aid for Sessions A and C will begin applying to student accounts on August 14. Refunds will start issuing on August 18. Direct deposits typically arrive within 4 business days, and mailed checks within 10 business days to the mailing address listed on your My ASU profile. On August 29th, unpaid balances will be enrolled in the ASU payment plan.
Check our current processing times Financial Aid and Scholarship Services processing times page.
How to contact financial aid and student accounts
Call wait times can be long at the start of the semester. Skip the long lines and watch the videos below for answers to the top questions students are asking about financial aid, tuition and billing, and managing student accounts.
- How do I make a payment? (Watch time: 1 min 50 sec)
- When will I get my financial aid refund? (Watch time: 1 min 17 sec)
- How do I accept or decline loans in My ASU? (Watch time: 2 min 32 sec)
- How do I adjust my loan amounts using an Aid Adjustment form? (Watch time: 2 min 34 sec)
You can also check our FAQs or use the Help tab in My ASU to launch a chat session. To book a Zoom appointment with a repayment specialist, use our scheduling tool.
Incoming on-campus students
Incoming on-campus first-year and transfer students
Connect with your admission team member.
Incoming graduate students
Connect with your admission team member.
Incoming military/veteran students
Connect with your Pat Tillman Veterans Center team member.
Incoming International students
Connect with your admission team member.
Incoming ASU Online students
Call us at
1-855-278-5080
or visit the My ASU Help tab to email a specific question.
Current students
Call us
1-855-278-5080
Email us
Visit the My ASU Help tab to email a specific question.
Chat with us
Office locations and hours
Downtown Phoenix
411 N. Central Ave.
University Center Building
Phoenix, AZ 85004
Fax: 602-496-0397
West Valley
13590 N. 47th Ave.
University Center Building, Room 101
Glendale, AZ 85306
Fax: 602-543-6712
ASU California Center
ASU California Center Grand, suite #204
Polytechnic
5990 S. Sterling Mall
Administration Building
Mesa, AZ 85212
Fax: 480-727-1080
Tempe
1151 S. Forest Ave
Student Services Building, 2nd Floor
PO Box 870303
Tempe, AZ 85287
Fax: 480-965-9242
Hours
Financial Aid and Scholarship Services Office
Monday
9:00 a.m. - 5:00 p.m.
Tuesday - Friday
8:00 a.m. - 5:00 p.m.
Student Business Services Office
Monday - Friday
8:15 a.m. - 5:00 p.m.
Closed Saturday, Sunday and university holidays
Mailing address for payments
Personal Checks, cashier's checks, money orders, and 529 plan payments
Please make check payment to Arizona State University and include the appropriate ASU ID on the memo line, then mail to:
ASU Cashiering Services
1151 S. Forest Ave., Ste. 244
PO Box 870303
Tempe, AZ 85287-0303
Scholarship payments
Please mail scholarship payment, including the appropriate ASU ID to:
ASU Scholarship Office
PO Box 870412
Tempe AZ 85287-0412
For express shipping services (Fed Ex, DHL, UPS, Overnight Mail)
Please send payments to:
ASU Cashiering Services
1151 S. Forest Ave., Ste. 244
Tempe AZ 85281
Additional resources
Get your financial aid questions answered now
We know you probably have a lot of financial aid questions so we’ve compiled this list of the most common questions we get asked, and their answers. Check them out.
Financial aid forms
Sometimes we may ask you for a certain form so we can complete your financial aid package. Learn more and find a list of all the financial aid forms we may need.
Consumer disclosures
As a student and consumer, you have the right to complete and easily accessible information about ASU. Learn more here.