There are a few reasons your award might change, but the most common one is that you have enrolled for more or fewer credit hours. If you drop or add a class, you may see your award change because your cost of attendance and your awards are based on the number of credit hours you are enrolled in for the term.
Refunds for the fall semester are currently being processed. If you’re enrolled in direct deposit, they will be deposited electronically to your bank account. If you were not enrolled in direct deposit at least two weeks before disbursement, a refund check will be mailed to the address on file. Check the status of your award in the My ASU Financial Aid Tracker. If your status shows Disbursement, you do not need to take any action. Any refunds due to you are being processed. If your status does not show Disbursement, check your Priority Tasks box for items you need to complete before your aid can be disbursed and your refund processed.
The first refunds to students via mail or direct deposit will begin a few days before the beginning of the term (see our calendar for dates). Please check your Priority Tasks list in My ASU to be sure your file is complete so that your funds will be disbursed.
Please see our calendar for other important dates.
It’s helpful to grant guests access to your educational and financial information in My ASU. Here’s how: Sign in to My ASU and click on the Profile tab. Click the Add a Guest link in the My ASU Guest Access Permissions box in the lower right of the screen. Fill out the Add a Guest form and select the Send Email and Submit button when finished. Provide your guest with the validation code you receive. Your guest will receive an email notifying them that they have been invited by you to access their records and asked to input the validation code that you provide. Watch video tutorial.
If you have no outstanding Priority Tasks and all of your paperwork has been submitted, you should be all set. Watch this video to learn how to check all the boxes and make sure you’re ready to receive your award. If you've submitted forms, please allow 48 hours for the task status in My ASU to update to show that they have been received.
Watch this video to learn how an award you accept is split between fall and spring semesters.
Depending on your circumstances, you might need to provide tax documentation that supports statements about your or your parents’ income. View a list of the most common tax documents here.
Watch this video to learn about accepting a Parent Plus loan on My ASU.
We may need more information about the number of people in your household and the number of household members currently attending college. Watch this video to learn how to complete this form.
Private loans can be an option to help you pay for college. Before you consider private loans, submit the Free Application for Federal Student Aid to see how much federal aid you're eligible for. If you decide to apply for private loans, the process will be a little different than submitting the FAFSA . Watch this video for an overview of how private loans work.
If you have received a federal student loan, you are required to complete Loan Exit Counseling if you graduate, withdraw, or drop to less than full time status. Loan Exit COunseling usually takes about twenty minutes and helps you understand your options for successful loan repayment. Watch this video to learn more.
You can get a lot of immediate answers to your financial aid questions by using our chatbot? The more you ask it, the smarter it gets. If it doesn’t know the answer, it will connect you with a team member who does.Chat now
Fax all documents to: 480-965-9484
Graduation dates and enrollment changes sent to lenders are handled by the University Registrar Services.
The help desk’s busiest times are Monday through Friday, 10 a.m. to 5 p.m. Shorter wait times are available before or after these hours as well as on weekends.
If you have questions about financial aid, you’ve got options! One great way to connect is to chat online with a financial aid team member here: webapp4.asu.edu/myasu/student/servicecenter
Go to My ASU and check your Priority Tasks box to see what you need to complete for your financial aid to disburse on time. When you click on each task, you’ll see an explanation of what you need to do, along with links to any forms you need. Keep checking the Priority Tasks box for status updates. It may take a couple of days to process, so don’t worry if you don’t see a change right away. We’ll always post updates in My ASU once we have them.
If you’ve been selected for financial aid verification and need help completing a task, check here for FAQs and step-by-step tutorials.
Yes! Your time is valuable. Instead of spending it waiting on the phone, request a call back from a financial aid team member. When you call the help desk, follow the prompts (there will be a few pre-recorded messages) and you’ll hear instructions for how to reserve your place in line. We’ll call you when you’re up!
No appointment necessary. Our offices occasionally close during the weekdays for university holidays, mandatory meetings and training.
Financial Aid and Scholarship Services
PO Box 870412
Tempe, AZ 85287-0412
Assistantship/fellowship and general graduate support inquiries only.