Skip to content Skip to navigation

Contact Us 24/7

How do I change the amount of loan I accepted?

If you want to change your loan amount, you can do that, even after you have accepted. You can also return all or part of your loan if you realized you don’t need it all. Visit the Financial Aid Loan Adjustment form page to access forms and instructions or watch this step-by-step tutorial.

Why did my financial aid change?

There are a few reasons your award might change, but the most common one is that you have enrolled for more or fewer credit hours. If you drop or add a class, you may see your award change because your cost of attendance and your awards are based on the number of credit hours you are enrolled in for the term.

To learn more, visit the Cost of Attendance Award Adjustment page or watch this video.

Where is my refund?

Refunds for the fall semester are currently being processed. If you’re enrolled in direct deposit, they will be deposited electronically to your bank account. If you were not enrolled in direct deposit at least two weeks before disbursement, a refund check will be mailed to the address on file. Check the status of your award in the My ASU Financial Aid Tracker. If your status shows Disbursement, you do not need to take any action. Any refunds due to you are being processed. If your status does not show Disbursement, check your Priority Tasks box for items you need to complete before your aid can be disbursed and your refund processed.

When will my financial aid be disbursed?

The first refunds to students via mail or direct deposit will begin a few days before the beginning of the term (see our calendar for dates). Please check your Priority Tasks list in My ASU to be sure your file is complete so that your funds will be disbursed.

Please see our calendar for other important dates.

How do I grant guest access to My ASU?

It’s helpful to grant guests access to your educational and financial information in My ASU. Here’s how: Sign in to My ASU and click on the Profile tab. Click the Add a Guest link in the My ASU Guest Access Permissions box in the lower right of the screen. Fill out the Add a Guest form and select the Send Email and Submit button when finished. Provide your guest with the validation code you receive. Your guest will receive an email notifying them that they have been invited by you to access their records and asked to input the validation code that you provide. Watch video tutorial.

How do I check the status of my financial aid?

If you have no outstanding Priority Tasks and all of your paperwork has been submitted, you should be all set. Watch this video to learn how to check all the boxes and make sure you’re ready to receive your award. If you've submitted forms, please allow 48 hours for the task status in My ASU to update to show that they have been received.

How is my award split between fall and spring?

Watch this video to learn how an award you accept is split between fall and spring semesters.

How do I know which tax documents I need?

Depending on your circumstances, you might need to provide tax documentation that supports statements about your or your parents’ income. View a list of the most common tax documents here.

How do I accept my parent plus loan?

Watch this video to learn about accepting a Parent Plus loan on My ASU.

How do I complete the Dependent Household Size verification task?

We may need more information about the number of people in your household and the number of household members currently attending college. Watch this video to learn how to complete this form.

How do private loans work?

Private loans can be an option to help you pay for college. Before you consider private loans, submit the Free Application for Federal Student Aid to see how much federal aid you're eligible for. If you decide to apply for private loans, the process will be a little different than submitting the FAFSA . Watch this video for an overview of how private loans work.

What is Loan Exit Counseling and how do I complete it?

If you have received a federal student loan, you are required to complete Loan Exit Counseling if you graduate, withdraw, or drop to less than full time status. Loan Exit COunseling usually takes about twenty minutes and helps you understand your options for successful loan repayment. Watch this video to learn more.

Did you know

You can get a lot of immediate answers to your financial aid questions by using our chatbot? The more you ask it, the smarter it gets. If it doesn’t know the answer, it will connect you with a team member who does.

Chat now

Contact Us 24/7

Contact Financial Aid

If you don't find what you're looking for here, contact the team that specializes in your student status. Remember that after you submit a form, it will take about 48 hours to show in My ASU that it has been received.

Current on-campus students
855-278-5080 (toll free)

Current or incoming ASU Online students
855-278-5080 (toll free).

Incoming First-year students – on-campus
contact your admission representative.

Incoming Transfer students – on-campus
contact your admission representative.

Fax all documents to: 480-965-9484

ASU students can log in to the My ASU Help tab to:

Chat with a financial aid rep
Submit a case

Graduation dates and enrollment changes sent to lenders are handled by the University Registrar Services.

Frequently Asked Questions

The help desk’s busiest times are Monday through Friday, 10 a.m. to 5 p.m. Shorter wait times are available before or after these hours as well as on weekends.

For faster service, make sure you’re reaching out to the team that specializes in your student status.

Are you a new student? Contact your admission counselor.

If you have questions about financial aid, you’ve got options! One great way to connect is to chat online with a financial aid team member here:

Go to My ASU and check your Priority Tasks box to see what you need to complete for your financial aid to disburse on time. When you click on each task, you’ll see an explanation of what you need to do, along with links to any forms you need. Keep checking the Priority Tasks box for status updates. It may take a couple of days to process, so don’t worry if you don’t see a change right away. We’ll always post updates in My ASU once we have them.

If you’ve been selected for financial aid verification and need help completing a task, check here for FAQs and step-by-step tutorials.

Yes! Your time is valuable. Instead of spending it waiting on the phone, request a call back from a financial aid team member. When you call the help desk, follow the prompts (there will be a few pre-recorded messages) and you’ll hear instructions for how to reserve your place in line. We’ll call you when you’re up!

Downtown Phoenix
University Center Building, Suite 120
Administration Building
Student Services Building, 2nd Floor, Room 206
University Center Building, Room 120
Office Hours for All Locations
9 a.m. - 5 p.m.
Tuesday - Friday
8 a.m. - 5 p.m.

No appointment necessary. Our offices occasionally close during the weekdays for university holidays, mandatory meetings and training.

Financial Aid and Scholarship Services
PO Box 870412
Tempe, AZ 85287-0412

Scholarship Office

Fax: 480-965-6967
Location: Student Services Building, 2nd Floor

Student Employment Office

Fax: 480-965-9816
Location: Student Services Building, 2nd Floor
Chat: My ASU Service Tab
Submit a case: My ASU Service Tab

Graduate College Financial Aid

Assistantship/fellowship and general graduate support inquiries only.

Location: Tempe campus, Interdisciplinary B-Wing, Room 285F