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Contact Us 24/7

As students prepare for fall classes, we’re experiencing higher chat volumes and longer wait times. When we’re able to assist you, you can be sure we will give you a full answer to your question. In the meantime, you might find answers to some of your questions at under the Finances tab.

When is the best time to call?

The help desk’s busiest times are Monday through Friday, 10 a.m. to 5 p.m. Shorter wait times are available before or after these hours as well as on weekends.

For faster service, make sure you’re reaching out to the team that specializes in your student status.

Are you a new student? Contact your admission counselor.

Can I schedule an appointment to talk with someone?

You can schedule a one-on-one appointment with a financial aid team member through Zoom and get all your questions answered virtually.

Can I ask questions through chat?

If you have questions about financial aid, you’ve got options! One great way to connect is to chat online with a financial aid team member here:

How do I know if I still have financial aid checklist items to complete?

Go to My ASU and check your Priority Tasks box to see what you need to complete for your financial aid to disburse on time. When you click on each task, you’ll see an explanation of what you need to do, along with links to any forms you need. Keep checking the Priority Tasks box for status updates. It may take a couple of days to process, so don’t worry if you don’t see a change right away. We’ll always post updates in My ASU once we have them.

If you’ve been selected for financial aid verification and need help completing a task, check here for FAQs and step-by-step tutorials.

Can I schedule a call back so I don’t have to wait on the phone?

Yes! Your time is valuable. Instead of spending it waiting on the phone, request a call back from a financial aid team member. When you call the help desk, follow the prompts (there will be a few pre-recorded messages) and you’ll hear instructions for how to reserve your place in line. We’ll call you when you’re up!

Contact Financial Aid

For faster service, contact the team that specializes in your student status:

Current students, call 855-278-5080 (toll free) or make an appointment.
Current or incoming ASU Online students, call 855-278-5080 (toll free) or make an appointment.
Incoming First-year students – on-campus, contact your admission representative.
Incoming Transfer students – on-campus, contact your admission representative.

Fax all documents to: 480-965-9484

ASU students can log in to the My ASU Service Center to:

Chat with a financial aid rep
Submit a case

Access your balance, refund status or financial aid status in two simple steps.

Step 1: Get your ASU Finances PIN.
Step 2: Call 1-855-278-5080 and retrieve your personal information automatically with your PIN.

Graduation dates and enrollment changes sent to lenders are handled by the University Registrar Services.

Office Locations & Hours
Downtown Phoenix
University Center Building, Suite 120
Administration Building
Student Services Building, 2nd Floor, Room 206
University Center Building, Room 120
Office Hours for All Locations
9 a.m. - 5 p.m.
Tuesday - Friday
8 a.m. - 5 p.m.

No appointment necessary. Our offices occasionally close during the weekdays for university holidays, mandatory meetings and training.

Financial Aid and Scholarship Services
PO Box 870412
Tempe, AZ 85287-0412

Scholarship Office

Student Services Building, 2nd Floor

Student Employment Office

Student Services Building, 2nd Floor
My ASU Service Tab
Submit a case
My ASU Service Tab

Graduate College Financial Aid

Assistantship/fellowship and general graduate support inquiries only.

Tempe campus, Interdisciplinary B-Wing, Room 285F