As students prepare for fall classes, we’re experiencing higher chat volumes and longer wait times. When we’re able to assist you, you can be sure we will give you a full answer to your question. In the meantime, you might find answers to some of your questions at my.asu.edu under the Finances tab.
The help desk’s busiest times are Monday through Friday, 10 a.m. to 5 p.m. Shorter wait times are available before or after these hours as well as on weekends.
You can schedule a one-on-one appointment with a financial aid team member through Zoom and get all your questions answered virtually.
Go to My ASU and check your Priority Tasks box to see what you need to complete for your financial aid to disburse on time. When you click on each task, you’ll see an explanation of what you need to do, along with links to any forms you need. Keep checking the Priority Tasks box for status updates. It may take a couple of days to process, so don’t worry if you don’t see a change right away. We’ll always post updates in My ASU once we have them.
If you’ve been selected for financial aid verification and need help completing a task, check here for FAQs and step-by-step tutorials.
Yes! Your time is valuable. Instead of spending it waiting on the phone, request a call back from a financial aid team member. When you call the help desk, follow the prompts (there will be a few pre-recorded messages) and you’ll hear instructions for how to reserve your place in line. We’ll call you when you’re up!
Contact Financial Aid
For faster service, contact the team that specializes in your student status:Current students, call 855-278-5080 (toll free) or make an appointment.
Current or incoming ASU Online students, call 855-278-5080 (toll free) or make an appointment.
Incoming First-year students – on-campus, contact your admission representative.
Incoming Transfer students – on-campus, contact your admission representative.
Fax all documents to: 480-965-9484
ASU students can log in to the My ASU Service Center to:
Access your balance, refund status or financial aid status in two simple steps.
Step 1: Get your ASU Finances PIN.
Step 2: Call 1-855-278-5080 and retrieve your personal information automatically with your PIN.
Graduation dates and enrollment changes sent to lenders are handled by the University Registrar Services.
- Downtown Phoenix
- University Center Building, Suite 120
- Administration Building
- Student Services Building, 2nd Floor, Room 206
- University Center Building, Room 120
- 9 a.m. - 5 p.m.
- Tuesday - Friday
- 8 a.m. - 5 p.m.
No appointment necessary. Our offices occasionally close during the weekdays for university holidays, mandatory meetings and training.
Financial Aid and Scholarship Services
PO Box 870412
Tempe, AZ 85287-0412
Student Employment Office
Graduate College Financial Aid
Assistantship/fellowship and general graduate support inquiries only.