Fax all documents to: 480-965-9484
Graduation dates and enrollment changes sent to lenders are handled by the University Registrar Services.
The help desk’s busiest times are Monday through Friday, 10 a.m. to 5 p.m. Shorter wait times are available before or after these hours as well as on weekends.
If you have questions about financial aid, you’ve got options! One great way to connect is to chat online with a financial aid team member here: webapp4.asu.edu/myasu/student/servicecenter
Go to My ASU and check your Priority Tasks box to see what you need to complete for your financial aid to disburse on time. When you click on each task, you’ll see an explanation of what you need to do, along with links to any forms you need. Keep checking the Priority Tasks box for status updates. It may take a couple of days to process, so don’t worry if you don’t see a change right away. We’ll always post updates in My ASU once we have them.
If you’ve been selected for financial aid verification and need help completing a task, check here for FAQs and step-by-step tutorials.
Yes! Your time is valuable. Instead of spending it waiting on the phone, request a call back from a financial aid team member. When you call the help desk, follow the prompts (there will be a few pre-recorded messages) and you’ll hear instructions for how to reserve your place in line. We’ll call you when you’re up!
No appointment necessary. Our offices occasionally close during the weekdays for university holidays, mandatory meetings and training.
Financial Aid and Scholarship Services
PO Box 870412
Tempe, AZ 85287-0412
Assistantship/fellowship and general graduate support inquiries only.