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Questions about your ASU textbook rental?

The Sun Devil Campus Stores are here for you. It’s an uncertain time, and you may be unsure of how to return your rental textbooks. Here are some guidelines and FAQs. For more information and specifics, go to the Sun Devil Campus Store website and click on the maroon bar at the top of the page.  
 
When are rental textbooks due?
May 11, 2020. If you are shipping your books back, be sure it is postmarked by May 11. Any books shipped before the deadline will be checked in and considered on-time.
 
Can I drop off my rentals at the bookstore like usual?
No. Our stores are currently closed to walk-in transactions. Please return your textbooks by mail.
 
How do I ship my rentals back?
All renters should have received an email with a link to a domestic FedEx return label. This message should appear in the email account you initially rented your textbooks with. It was also sent as part of an automated batch of emails, so the store cannot send you another one. Be sure to check your spam folder or use the search function to find an email from eFollett.com.
 
I have the email, but the label doesn’t appear.
Make sure you have an updated browser and disable any pop-up blockers. It’s recommended you open it in Google Chrome on a desktop computer, not on a mobile device. You will need to print the label.
 
I still can’t find the email. Can I create a shipping label?
Yes. Go to the bookstore website and sign in to your account with the email you provided when you rented the textbooks (which may not necessarily be your ASU email). If you are having difficulty signing in, try all of your different emails, even older ones you don’t use. Once you have signed in, click the Rentals link, followed by Return rentals by mail. Follow the steps in the pop-up to create a label. Access to this function ends on May 11, 2020.  
 
I can’t log in or I didn’t provide an email address on my account. How do I ship my rentals back?
The label is not required and you can still ship them to us using the service of your choice. Be sure to include your name and the phone number and email address associated with your textbook rental account. If you have the purchase receipt or packing slip, feel free to include it, but they are not required. We recommend shipping with a tracking option. Address returns to:
 
Sun Devil Campus Stores #1230 
525 E Orange St
Tempe AZ 85287
 
Can I just return my books in-person in August?
No. The due date for textbook rental returns is not flexible.
 

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