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Novel Coronavirus FAQs: Financial Aid

Current student FAQs

While classes are now held remotely, ASU continues to conduct regular business. The Financial Aid and Scholarship Services team is dedicated to helping you navigate the financial aid process. First, see if you can find the answer to your question on this page.

If you are a current student and do not find an answer to your question here, please contact Financial Aid and Scholarship Services at 855-278-5080. If you are an incoming first-year or transfer student and have questions about the fall 2020 semester, connect with your admission representative. They’re here to help.

The Financial Aid and Scholarship Services team is here to help you find solutions. If you have a unique expense related directly to remote classes, please contact Financial Aid and Scholarship Services at 855-278-5080.

All financial aid processes, including disbursement of financial aid funds, are continuing on schedule. Please check the Finances tab in My ASU for status updates.

ASU statement on refunds:

We understand that along with the health and well-being concerns caused by the coronavirus COVID-19, an increasing worry for people is the economic disruption and financial impact of this public emergency. ASU’s top priority right now is the health and well-being of our students. While we are not giving out refunds at this time, as things stabilize with COVID-19, we will be looking into potential accommodations for services that may have gone unused by students, such as meal plans. We understand your concerns and appreciate your patience as we work through these issues. Visit here for updated information on housing credits.

Your current financial aid award is based on the number of classes you are taking. If you drop a class, your award could change based on your new enrollment status and you may be responsible for paying back a portion of your financial aid. You can review more information about dropping or withdrawing from classes here.

If you are receiving financial aid, your eligibility will continue to be based on the number of credits you are enrolled in. You can review the award disbursement criteria here. If you are currently enrolled for the spring 2020 semester, we encourage you to continue with your coursework and complete your current classes. Dropping or withdrawing from a class can result in an adjustment to your financial aid that could make you responsible for paying a portion of it back. Talk with your advisor about your options.

The financial aid process, including all requirements for receiving financial aid, have not changed. Students should complete the 2020–2021 FAFSA to prepare for the fall 2020 semester.

You will not need to refile your FAFSA, since it is based on 2018 tax information. If your family’s financial situation has significantly changed, the Financial Aid and Scholarship Services office will work with you in the coming months to determine if there are any financial aid award adjustments that should be made. The first step is to complete the parent review form or the student income reduction review with the appropriate documents.

Moving costs will not be reimbursed, but please visit the Finances tab in My ASU to view any unaccepted financial aid that may be available for enrolled students to help with education-related expenses. Students with immediate need should contact Financial Aid and Scholarship Services at 855-278-5080 for assistance. There are several outside resources that are available for our students listed here.

Financial aid processing for the current semester and future semesters continues without interruption. Please view the Finances tab on My ASU for any unaccepted aid that may be available to you in order to cover costs. Students with immediate need should contact Financial Aid and Scholarship Services at 855-278-5080 for assistance.

Yes.

Scholarship eligibility criteria and renewal criteria have not changed.

ASU is making every effort to ensure that student workers employed on campus will continue as long as there is work they can perform remotely. If your department is unable to continue your work remotely, contact the student employment office for assistance finding a new remote position.

ASU is making every effort to ensure that student workers employed on grant funding will continue as long as there is work they can perform remotely. If your department is unable to continue your work remotely, contact the student employment office for assistance finding a new remote position.

Moving forward for the remainder of the semester, it is our goal to ensure students remain employed for the same number of hours as their original assignment. Contact the student employment office for assistance.

Future student FAQs

While classes have moved to remote learning, ASU continues to conduct regular business. The Financial Aid and Scholarship Services team is dedicated to helping you navigate the financial aid process. First, see if you can find the answer to your question on this page.

If you are an incoming first-year student and have questions about the fall 2020 semester, connect with your admission representative. They’re here to help.

Do not wait to file your FAFSA. It is based on your 2018 tax return, so you should still have access to all of the information you need to complete it. The sooner you file, the sooner you’ll know what you’re eligible for.

You will not need to refile your FAFSA since it is based on 2018 tax information. If your family’s financial situation has significantly changed, the Financial Aid and Scholarship Services office will work with you in the coming months to determine if there are any financial aid award adjustments that should be made. The first step is to complete the parent review form or the student income reduction review with the appropriate documents.

Enrollment deposits are still due by May 1 in order to secure your place in the fall 2020 class. However, we know that some students may need additional time beyond May 1 and we will work with them on an individual basis after this date. Please connect with your admission representative.

We will review students for scholarships and any upgrades after May 1 as long as ASU receives the test score prior to the first day of classes. Talk with your admission representative if you are unsure about testing options.

If your family’s financial situation has significantly changed, the Financial Aid and Scholarship Services office will work with you in the coming months to determine if there are any financial aid award adjustments that should be made.

Alumni in repayment FAQs

To provide relief to student loan borrowers during the COVID-19 national emergency, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payment.

This suspension of payments will be effective March 13, 2020 through September 30, 2020, but you can still make payments if you choose.

If you wish to continue paying your loans during the administrative forbearance period, or to pay more or less than your regular payment amount, you are free to do so. Contact your loan servicer or visit your servicer’s website to make a payment or to find out how you can continue making your payments.

If you continue making regular payments but then experience a change in income, please contact your loan servicer as soon as possible to discuss options, such as enrolling in an income-driven repayment plan to lower your payments or opting in to the administrative forbearance that ends September 30, 2020.

For more information visit the Department of Education's published frequently asked questions (FAQs) with responses for borrowers on its studentaid.gov website.

To provide relief to student loan borrowers during the COVID-19 national emergency, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payment.

This suspension of payments will be effective March 13, 2020 through September 30, 2020, but you can still make payments if you choose.

If you have a Direct Loan, were on a qualifying repayment plan prior to the suspension, and work full-time for a qualifying employer during the suspension, then you will receive credit toward PSLF for the period of suspension as though you made on-time monthly payments.

To learn more about PSLF, including eligibility and qualifying repayment plans, visit studentaid.gov/publicservice or visit the Department of Education's published frequently asked questions (FAQs) with responses for borrowers on its studentaid.gov website. .

From March 13, 2020, through Sept. 30, 2020, the interest rate is 0% on the following types of federal student loans owned by ED:

  • Defaulted and nondefaulted Direct Loans
  • Defaulted and nondefaulted FFEL Program loans
  • Federal Perkins Loans
  • Please note that some Federal Family Education Loan (FFEL) Program loans are owned by commercial lenders, and some Perkins Loans are owned by the institution you attended. These loans are not eligible for this benefit at this time.

    Contact your loan servicer online or by phone to determine if your loans are eligible. Your servicer is the entity to which you make your monthly payment. If you do not know who your servicer is or how to contact them, visit StudentAid.gov/login or call the Department of Education at 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hearing-impaired 1-800-730-8913) for assistance.

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