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Frequently Asked Questions - 2017-2018 Verify FAFSA Tips

Verify FAFSA is supported by Chrome, Firefox, Safari and Internet Explorer 9 through 11. Chrome is the preferred browser to use with Verify FAFSA. Verify FAFSA detects the browser that a user is currently using. A user using a browser that is not supported by Verify FAFSA receives a message notifying them their browser is not supported. The message contains links to download the latest versions of browsers supported.

When creating your account, your name must be entered EXACTLY as it appears on your FAFSA. Be aware that the Create Account form will auto populate your name as listed on ASU records. You will need to edit to also include any punctuation (i.e. spaces, apostrophes, hyphens) in your name as it appears on your FAFSA. You will be prompted to enter personal information such as your name, date of birth and Social Security Number as it was entered on your FAFSA. From there, you will have the ability to easily submit your forms securely online.

PDF, JPG, PNG, and BMP are able to be uploaded. Word documents cannot be uploaded into Verify FAFSA.

No, you will need to have separate email addresses. Two accounts are not permitted to have the same email address.

In order for your parent to create an account in Verify FAFSA, you must first complete the electronic form. If you are choosing to E-Sign the form there will be an option to request an account for your parent. Click on the Request box and enter in your parent's email address. An email will be sent to your parent that will prompt them to create a Verify FAFSA account.

No, the accounts are not linked. If you wish to provide your parent My ASU Guest Access, a separate account would be required. Find out more about Guest Access.

Your parent will need to contact our office at 855-278-5080 or students.asu.edu/contact/financialaid and request that the parent password be reset for their Verify FAFSA account.

There could be many reasons, however first check to ensure that all the documents that were requested in both Verify FAFSA and through the Task List in My ASU have been received. Your file will not be reviewed until all documents are received. Also, check to ensure that a document has not been returned to you to make an update.

If your parents were required to provide information on the FAFSA, they will need to sign the form. In Verify My FAFSA if you choose to E-Sign the form, your parent will need to E-Sign the form as well. If you choose to print out the form and physically sign the form, your parent will need to provide a physical signature as well.

No, your parents will not be able to upload any documents to your Verify FAFSA account. All documents must be uploaded by you. Parents also will not be able to make any changes to answers that have been submitted by you. Your parents will need to notify you to make the necessary updates to the forms.

To update the form, please contact our office at 855-278-5080 or by visiting our office, and they will be able to unlock the form so you may edit the information.

If your parent was originally required to sign the form, then yes, your parent will need to re-sign the form if any changes are made.

The Federal government publishes guidelines each year with tax filing requirements and provides an online wizard to determine if you must file a federal tax return. All Federal financial aid recipients are expected to comply with published tax laws. Any conflicting information will need to be resolved before financial aid can be awarded.

If you filed or will file a 2015 income tax return with the relevant taxing authority of a U.S. territory, commonwealth, or with a foreign central government, you must provide:

  • A transcript that was obtained at no cost from the relevant taxing authority of a U.S. territory (Guam, American Samoa, the U.S. Virgin Islands) or commonwealth (Puerto Rico and the Northern Mariana Islands), or a foreign central government, that includes all of the tax filer’s income and tax information required to be verified for tax year 2015; or
  • If a transcript can not be obtained at no cost from the relevant taxing authority, a signed copy of the 2015 income tax return(s).

Please see the FAFSA website for details.

You can also view a YouTube video explaining how to use the DRT.

1. Instantly retrieve an online TRT on the IRS Get Transcript website by clicking the "Get Transcript ONLINE" button. Note: The online tool requires the user to register before submitting a request. The user must have the following: • Access to a valid email address. • A text-enabled mobile phone in the user’s name (pay-as-you-go plans cannot be used). • Specific financial account numbers, such as a credit card number or an account number for a home mortgage or auto loan.

Once received, upload a copy through Verify FAFSA. Individuals not able to successfully register for the "Get Transcript ONLINE" can utilize the methods below.

2. Request a TRT to be mailed to you on the IRS Get Transcript website by clicking on the "Get Transcript by MAIL" button. Transcripts will arrive to the address on file with the IRS in 5 to 10 calendar days. Once received, upload a copy through Verify FAFSA.

3. Call 1-800-908-9946 and use the IRS automated phone system to request a TRT to be mailed to you. Transcripts arrive in 5 to 10 calendar days. Once received, upload a copy through Verify FAFSA.

4. Use the IRS2Go smartphone app to request a TRT to be mailed to you. Transcripts arrive in 5 to 10 calendar days at the address the IRS has on file. Once received, upload a copy through Verify FAFSA. For Apple iPhone, iPad, or iPad Touch, download the free IRS2Go app by visiting the iTunes app store. For Android devices, you can visit Google Play to download the free IRS2Go app. Once received, upload a copy through Verify FAFSA.

5. Mail or fax Form 4506T Short Form Request for Individual Tax Return Transcript to the IRS. You can print the form at www.irs.gov and the address and fax number are listed on the form. Requests can take up to 30 days. Once received, upload a copy through Verify FAFSA.

There are two methods:

1. Instantly retrieve an online copy by visiting the IRS “Get Transcript” website and click the "Get Transcript ONLINE" button. Note: The online tool requires the user to register before submitting a request. The user must have the following: • Access to a valid email address. • A text-enabled mobile phone in the user’s name (pay-as-you-go plans cannot be used). • Specific financial account numbers, such as a credit card number or an account number for a home mortgage or auto loan.

Once received, upload a copy through Verify FAFSA. Individuals not able to successfully register for the "Get Transcript ONLINE" can request a VONF by following option 2.

2. Complete the paper 4506-T Form and mark box 7. If W-2 or 1099 MISC Forms are also needed, mark box 8. Submit the form to the IRS. It will take 7-10 days to receive the VONF by mail. Once received, upload a copy through Verify FAFSA. Please note: If an individual does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), they will not be able to request a VONF. Instead, upload a signed statement explaining the individual does not have a SSN or ITIN as well as a list of each source of income received and the annual amount.

Please note: If an individual does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), they will not be able to request a VONF.  Instead, upload a signed statement explaining the individual does not have a SSN or ITIN as well as a list of each source of income received and the annual amount.  

If you are a victim of IRS-related identity theft, access to your tax information generally occurs 8-11 weeks after the IRS has received your tax return; however, resolution of IRS-related identity theft can take 120-180 days. Please visit https://www.irs.gov/Individuals/Identity-Protection for more information.

In some cases, victims of IRS-related identity theft may not be able to use the FAFSA's IRS Data Retrieval Tool (DRT) or request a Tax Return Transcript from the IRS for 8-11 weeks after the IRS has received your tax return. However, ASU suggests that you try to use those methods first to verify your income. If those methods do not work, please utilize the alternative method below.

  • You may call the Identity Protection Specialized Unit (IPSU) toll free number at 1-800-908-4490. After the IPSU authenticates your identity, you can request that the IRS mail you an alternate paper tax return transcript, known as the "Transcript Database View" (TRDBV).
  • Once you receive the TRDBV by mail, please use the Verify My FAFSA tool to submit it, as well as a signed and dated letter indicating that you were a victim of IRS tax-related identity theft and that the IRS has been made aware of the tax-related identity theft. Your student name and ASU ID number must appear on each page.
  • If you cannot obtain a TRDBV, you may submit another official IRS transcript or equivalent document provided by the IRS if it includes all of the income and tax information required to be verified.

If you no longer have your W-2's and/or 1099 MISC Forms, you can request a replacement W-2 and/or 1099 MISC from the employer who issued you the original.

Or, you can request a “Wage & Income Transcript” from the IRS by printing the paper 4506-T Form. Complete the form with box 8 marked, then submit to the IRS. The “Wage & Income Transcript” will be mailed within 7-10 days. Once received, upload a copy through Verify FAFSA.