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Frequently Asked Questions - Verification Documents Request tips

  1. What browsers are supported for Verification Documents Request?
  2. I am trying to create my Verification Documents Request account and I keep getting error code 1010. How do I log in?
  3. What types of forms can be uploaded into Verification Documents Request?
  4. Can I have the same email address listed as my parent's email address in Verification Documents Request?
  5. How does my parent create an account for Verification Document Requests?
  6. Is my parent's My ASU Guest access account linked to the Verification Requests Document account?
  7. My parent forgot their password for Verification Requests Document. How do they re-set their password?
  8. I submitted a form over a week ago, why has it not been reviewed yet?
  9. Do my parents have to E-Sign the form in Verification Documents Request?
  10. Are my parents able to upload or make changes to documents on my account?
  11. I need to update my form but I already submitted the Verification Documents Request form. How do I update the form?
  12. If I make a change to a form in Verification Documents Request does my parent need to re-sign the form?
  13. Am I required to file a U.S. tax return?
  14. What if I filed a non-U.S. IRS income tax return?
  15. When will my tax return information be available using the IRS Data Retrieval Tool?
  16. How do I use the IRS Data Retrieval Tool (DRT) on the FAFSA?
  17. How do I request a nonfiling tax letter from the IRS?
  18. What if I was a victim of IRS tax-related identity theft?
  19. How do I Replace Lost W-2 or 1099 MISC Forms Needed for Verification Documents Request?
  20. Here is an example of a good tax return transcript and an example of a bad tax form:

Verification Documents Request is supported by Chrome, Firefox, Safari and Internet Explorer 9 through 11. Chrome is the preferred browser to use with Verification Documents Request. Verification Documents Request detects the browser that a user is currently using. A user using a browser that is not supported by Verification Documents Request receives a message notifying them their browser is not supported. The message contains links to download the latest versions of browsers supported.

When creating your account, your name must be entered EXACTLY as it appears on your FAFSA. Be aware that the Create Account form will auto populate your name as listed on ASU records. You will need to edit to also include any punctuation (i.e. spaces, apostrophes, hyphens) in your name as it appears on your FAFSA. You will be prompted to enter personal information such as your name, date of birth and Social Security Number as it was entered on your FAFSA. From there, you will have the ability to easily submit your forms securely online.

PDF, JPG, PNG, and BMP are able to be uploaded. Word documents cannot be uploaded into Verification Documents Request.

No, you will need to have separate email addresses. Two accounts are not permitted to have the same email address.

In order for your parent to create an account in Verification Requests Document, you must first complete the electronic form. If you are choosing to E-Sign the form there will be an option to request an account for your parent. Click on the Request box and enter in your parent's email address. An email will be sent to your parent that will prompt them to create a Verification Documents Request account.

No, the accounts are not linked. If you wish to provide your parent My ASU Guest Access, a separate account would be required. Find out more about Guest Access.

Your parent will need to contact our office at 855-278-5080 or students.asu.edu/contact/financialaid and request that the parent password be reset for their Verification Requests Document account.

There could be many reasons, however first check to ensure that all the documents that were requested in both Verification Documents Request and through the Task List in My ASU have been received. Your file will not be reviewed until all documents are received. Check to ensure that you have hit the submit button in Verification Documents Request. Also, check to ensure that a document has not been returned to you to make an update.

If your parents were required to provide information on the FAFSA, they will need to sign the form. In Verification Documents Request if you choose to E-Sign the form, your parent will need to E-Sign the form as well. If you choose to print out the form and physically sign the form, your parent will need to provide a physical signature as well.

No, your parents will not be able to upload any documents to your Verification Documents Request account. All documents must be uploaded by you. Parents also will not be able to make any changes to answers that have been submitted by you. Your parents will need to notify you to make the necessary updates to the forms.

To update the form, please contact our office at 855-278-5080 or by visiting our office, and they will be able to unlock the form so you may edit the information.

If your parent was originally required to sign the form, then yes, your parent will need to re-sign the form if any changes are made.

The Federal government publishes guidelines each year with tax filing requirements and provides an online wizard to determine if you must file a federal tax return. All Federal financial aid recipients are expected to comply with published tax laws. Any conflicting information will need to be resolved before financial aid can be awarded.

If you filed or will file a 2017 income tax return with the relevant taxing authority of a U.S. territory, commonwealth, or with a foreign central government, you must provide:

  • A transcript that was obtained at no cost from the relevant taxing authority of a U.S. territory (Guam, American Samoa, the U.S. Virgin Islands) or commonwealth (Puerto Rico and the Northern Mariana Islands), or a foreign central government, that includes all of the tax filer’s income and tax information required to be verified for tax year 2017; or
  • If a transcript can not be obtained at no cost from the relevant taxing authority, a signed copy of the 2017 income tax return(s).

Please see the FAFSA website for details.

You can also view a YouTube video explaining how to use the DRT.

There are two methods:

1. Instantly retrieve an online copy by visiting the IRS “Get Transcript” website and click the "Get Transcript ONLINE" button. Note: The online tool requires the user to register before submitting a request. The user must have the following: • Access to a valid email address. • A text-enabled mobile phone in the user’s name (pay-as-you-go plans cannot be used). • Specific financial account numbers, such as a credit card number or an account number for a home mortgage or auto loan.

Once received, upload a copy through Verification Documents Request. Individuals not able to successfully register for the "Get Transcript ONLINE" can request a VONF by following option 2.

2. Complete the paper 4506-T Form and mark box 7. If W-2 or 1099 MISC Forms are also needed, mark box 8. Submit the form to the IRS. It will take 7-10 days to receive the VONF by mail. Once received, upload a copy through Verification Documents Request. Please note: If an individual does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), they will not be able to request a VONF. Instead, upload a signed statement explaining the individual does not have a SSN or ITIN as well as a list of each source of income received and the annual amount.

Please note: If an individual does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), they will not be able to request a VONF.  Instead, upload a signed statement explaining the individual does not have a SSN or ITIN as well as a list of each source of income received and the annual amount.  

If you are a victim of IRS-related identity theft, access to your tax information generally occurs 8-11 weeks after the IRS has received your tax return; however, resolution of IRS-related identity theft can take 120-180 days. Please visit https://www.irs.gov/Individuals/Identity-Protection for more information.

In some cases, victims of IRS-related identity theft may not be able to use the FAFSA's IRS Data Retrieval Tool (DRT) or request a Tax Return Transcript from the IRS for 8-11 weeks after the IRS has received your tax return. However, ASU suggests that you try to use those methods first to verify your income. If those methods do not work, please utilize the alternative method below.

  • You may call the Identity Protection Specialized Unit (IPSU) toll free number at 1-800-908-4490. After the IPSU authenticates your identity, you can request that the IRS mail you an alternate paper tax return transcript, known as the "Transcript Database View" (TRDBV).
  • Once you receive the TRDBV by mail, submit a copy to ASU as well as a signed and dated letter indicating that you were a victim of IRS tax-related identity theft and that the IRS has been made aware of the tax-related identity theft. 
  • If you cannot obtain a TRDBV, you may submit another official IRS transcript or equivalent document provided by the IRS if it includes all of the income and tax information required to be verified.

If you no longer have your W-2's and/or 1099 MISC Forms, you can request a replacement W-2 and/or 1099 MISC from the employer who issued you the original.

Or, you can request a “Wage & Income Transcript” from the IRS by printing the paper 4506-T Form. Complete the form with box 8 marked, then submit to the IRS. The “Wage & Income Transcript” will be mailed within 7-10 days. Once received, upload a copy through Verification Documents Request.

Here is an example of a bad tax return. Here is an example of a good tax return.