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Frequently Asked Questions - Credit Card

ASU does not directly accept credit and debit cards for payment of tuition and Student Account charges, but has arranged for a third-party vendor to accept Visa, MasterCard, Discover and American Express when payment is made online. The third-party vendor, Nelnet assesses a 2.4% service fee for processing the transaction. The service fee is not paid to ASU and is not refundable, even if the related payment to ASU is refunded.

ASU made the decision several years ago to stop accepting credit card payments for tuition and other student account charges after careful consideration because of the significant and rising cost to the University of credit card processing fees. The cost of accepting credit cards was paid out of tuition and other University revenues, reducing revenue available for campus services to all students, regardless of whether or not they used a credit card to make payments. The savings realized by ASU because of this change helps fund, for example, library acquisitions, more faculty, classroom upgrades, and other student enhancements.

The University has made arrangements for a third-party vendor to accept Visa, MasterCard, Discover and American Express when payment is made online. The third-party vendor, Nelnet assesses a 2.4% service fee for processing the transaction. The service fee is not paid to ASU and is not refundable, even if the related payment to ASU is refunded.

Yes, Visa recently changed its merchant rules to permit the assessment of a service fee and is now a payment option.

Yes. The ASU Bookstore, Sun Devil Athletics Ticket Office, and other ASU departments that currently accept credit cards will continue to do so. No service fee is assessed for these payments.

Yes. eChecks are ASU’s preferred payment option and are accepted online with no service fee. Similar to a debit card, the eCheck electronically debits a checking or savings account. eChecks are accepted at no cost to the student and are a fast and easy payment option. Please see the eCheck FAQs under Student Account Payment Options for more information.

You will receive two emails after a credit card payment is made. One email confirms the actual amount paid to ASU and applied to your ASU charges. The second email confirms the 2.4% service fee assessed and charged to your credit card by Nelnet.

The 2.4% service fee is nonrefundable. Nelnet assessed the service fee for the processing of the original credit card transaction and therefore it is nonrefundable, even if the related payment to ASU is refunded.

Colleges and universities across the country have made similar changes to their credit card payment policies. Some are choosing not to accept credit card payments and others to offer credit card payments through an outside vendor, subject to assessment of a service fee.

The service fee was determined by our vendor. The University is not directly accepting credit or debit card payments for Tuition and Student Account payments; they are being accepted by our vendor who is assessing the 2.4% service fee for the processing of the credit card payment. The service fee is not paid to ASU and is not refundable, even if the related payment to ASU is refunded.