Student Financial Assistance will use e-mail as its official means of communication with you. This will allow us to communicate to you expeditiously and allow you faster and more convenient access to your financial aid information.
We will always direct e-mail correspondence to your @asu.edu address. If you want to have e-mail redirected from your official @asu.edu address to another e-mail address (e.g., @hotmail.com, @aol.com, etc.) you must sign in and update your @asu.edu e-mail preferences.
Please be assured that we will exercise great caution when sending you information via e-mail. No confidential information will be included in the content of the e-mail message.
Receive a Postcard?
If an attempt to e-mail you fails, you will receive a postcard from us.
| Problem | Solution |
|---|---|
| Inbox Full: your inbox has reached its maximum. | Empty your deleted items or old messages. |
| E-mail Filters: your e-mail has a spam filter that is blocking receipt of this e-mail. | Add financialaid@asu.edu to your filter to allow e-mail from this address to reach your inbox. |
| Incorrect Routing Address: your @asu.edu address is being routed to a bad e-mail address or a closed e-mail account. | Sign in and update your @asu.edu e-mail preferences. |
| ISP & E-mail Provider Problems: your internet service provider has been having connectivity problems or heavy e-mail traffic. | Contact your ISP or e-mail provider if you continue to encounter e-mail delivery problems. |