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Health Services FAQs

Specialty and Dental Care

Q. Do you have an ophthalmologist at the Campus Health Service?
A. We do not have an ophthalmologist on site, but have several specialists in the vicinity, including an ophthalmologist that we refer our students to.

Q. Do you have dental services at ASU?
A. We do not provide dental services on campus, but a list of dentists in the area can be picked up at the Campus Health Service Insurance office.

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Aetna Student Health Insurance

Q. Does the student health insurance cover dental services?
A. No, but the Aetna Student Health plans offer a dental discount program that students can purchase separately. Vital Savings on Dental by Aetna is a dental discount program helping you and your dependents save on a wide array of dental services - with a special student price. The cost for students is $25 annually and provides coverage from September 1st through August 31st . Students can enroll themselves and one dependent for $44, or themselves plus two or more dependents for $63. For complete details and to enroll, visit www.aetnastudenthealth.com. Click on "Find Your School" and enter 697443 as your Policy Number.

Q. Does the student health insurance cover prescription drugs?
A. No, however, there is a pharmacy located in Campus Health Services on the Tempe Campus where students enrolled in the Aetna Student Health Plan receive a additional 5% discount on the already reduced price prescriptions. Please visit http://www.asu.edu/studentaffairs/health/pharmacy/rx.html for a complete list of drugs that the ASU Pharmacy carries, or contact them at 480.965.3338.

Q. Is this an HMO plan or a PPO plan?
A. The Aetna Student Health Plan is a "modified" PPO. This means that as an ASU student, primary care services must be done through ASU Health Services. The student must obtain a referral to off-campus providers.
If the student is traveling 25 miles, or more, away from campus but within the U.S., the plan becomes a PPO plan. Aetna has 750,000 contracted providers nationwide. To access providers within a particular area, students can access the DocFind® feature on the www.aetnastudenthealth.com website and search for a provider, or they can call Aetna Student Health plans at 1-866-378-0178.

Q. How does the insurance work?
A. Students' health care needs can best be satisfied when an organized system of health care providers at ASU Health Service manages the treatment.
If you are enrolled in the Student Health Insurance Plan, you must first seek treatment at an ASU Health Center. Referrals are issued when Medically Necessary, and are required on a per Accident or illness basis. Students who do not receive a referral are subject to a benefit reduction; claims will be paid at the Non-Preferred Care Level.
A referral is not required for covered dependents.

Q. How do I get a list of contracted providers?
A. To obtain a complete list of providers, use Aetna's DocFind® Service:
www.aetnastudenthealth.com. Click on "Find Your School" or enter 697443 as your Policy Number.

Q. How do I get an insurance card after I enroll for the student health insurance via MyASU ?
A. For new enrollees, typically it takes the insurance carrier 3-4 weeks after the last day of open enrollment to issue insurance cards. For continuing enrollees, they typically do not send out new cards to students.
Insurance cards are generated and mailed to you from the insurance carrier and not through ASU Campus Health Services. It is important to keep your mailing address up to date on the ASU registration system.

Q. Can I make monthly payments for the student health insurance premiums?
A. No, the total premium for the semester is billed to your student account upon enrollment via your MyASU.

Q. Can I enroll mid-semester for the student health insurance?
A. Yes, mid-semester enrollment is allowed in certain circumstances. Eligible students may enroll after the deadline only if there has been a significant life change (i.e. marriage, birth, loss of job). If the Enrollment is submitted within 30 days of a qualifying event, coverage will be backdated to the date of the qualifying event. If the Enrollment is submitted after the 30 days of a qualifying event, it will not be accepted, and the students will have to wait until the next open enrollment period to enroll.

This is a manual process and cannot be done through your MyASU. A letter from the insurance company, or employer group, indicating your termination date will need to be brought in/e-mailed/mailed/faxed to the Insurance Office at Campus Health Services, Tempe Campus, along with a completed insurance enrollment form by the student.

ASU Campus Health Services
Insurance Office
P.O. Box 872104
Tempe, AZ 85287-2104

insurance@asu.edu
phone 480.965.2411
fax 480.965.0734

Q. Can I cancel my plan if I get other insurance?
A. Cancellation can only occur during our open enrollment period. Once that deadline has passed, you have the student health insurance for that semester until it terminates (Fall - January 15th; Spring - August 15th).

Q. What is a "significant life change/qualifying event"?
A. Typically it is marriage, divorce, birth, and loss of job. We will allow enrollment for students who are being cancelled from their parents plan due to their age.

Q. If I am graduating at the end of the semester, does that mean I lose the student health insurance plan on the day that I graduate?
A. No. The student health insurance plan is effective August 16th -January 15th for the Fall semester and January 16th - August 15th for the Spring/Summer semester. You have the student health insurance until the end of the insurance term and will still be eligible to use Campus Health Services until that time.

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Medical Records

Q. How do I get a copy of my medical records?
A. It is a simple matter of filling out the appropriate Authorization to Release Medical Information forms. These are located in the Main lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, you must provide your name, ASU ID#, address, and phone number. In addition, if you wish for your records to be released to another party (i.e. an outside clinician, attorney, insurance company, etc.) their complete address and phone number is required. You also have the option of requesting your entire medical chart or specific information from your chart. Depending upon the number of pages copied and where the record is being sent, there may or may not be a fee.

Q. How do I get a copy of my medical records from my outside doctor sent here to ASU health services?
A. This is accomplished by filling out the appropriate Authorization for Release of Medical Information form. This form is found in the Main Lobby at the scheduling desks or by clicking on the link. In order to process your request in a timely manner, the following information is required: The name of the hospital or doctor from where the records are being requested, a complete address and/or fax number, and a phone number. In addition, your name, address, and ASU ID# are also required. As a courtesy, this form can be mailed or faxed by our Medical Records staff at no cost.

Q. My child is under 18 years of age. Can he or she be seen at the ASU health services?
A. In order for any student under the years of 18 to be seen at the clinic, Arizona law requires parental consent for medical, surgical, and psychiatric treatment to be delivered. Therefore, a Parental Consent for Medical Care For Underage ASU Students form must be filled out by the parent or legal guardian.

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Pharmacy

Q. What do you have?
A. We are a formulary-based pharmacy. That means we stock a specific supply of drugs based on a formulary developed by our Pharmacy & Therapeutics Committee and our Medical Section for our specific patient population. The ASU Campus Health Service formulary is constantly undergoing review and modification to meet the changing needs of our patients and to take advantage of newer more effective medications. This means that your ASU health services clinician will usually prescribe a formulary product when possible. For your convenience, we also carry a variety of non-prescription products.

Q. Can anyone get a prescription filled at Campus Health Service Pharmacy?
A. Anyone with a valid prescription can have their prescription filled at ASU's Campus Health Service Pharmacy.

Q. So if I'm an ASU student I can get any prescription filled at the Pharmacy?
A. Almost. Policy and procedure established by Campus Health Service allows us to fill any prescription valid in the state of Arizona, at the discretion of the pharmacist. Remember, though, that we do have a formulary, so we don't stock the variety of products that you would find in a retail pharmacy. However, we are happy to order non-stocked items that can be despensed as an entire unit.

Q. I've heard you have very low prices. Is that true?
A. Very often it is! We are active participants in the Minnesota Multi-state buying group as contracted by the State of Arizona. This large buying group of state institutions has tremendous buying power! We strive to ensure that every item in our formulary is part of this bid process and we are often successful. Additionally, we have a single, nominal dispensing fee that is administered without regard to the cost of the drug.

Q. Can I use my prescription insurance card at the Pharmacy?
A. Not at this time. Students with the United Healthcare ABOR plan get a 5% discount on presctiptions.

Q. Can I charge it?
A. YES! You may allow ASU health services charges, including prescriptions, to default to your student account. If you wish, you may pay by check, Visa, or MasterCard on the day of service. We also accept Sun Dollars.

Q. Do I really need to see the doctor every time I need a refill on my prescription?
A. That is up to your clinician. The pharmacy can generate a refill request for prescriptions filled at Campus Health Service Pharmacy. The clinician will then approve additional refill(s) or request that you make an appointment. This process usually happens in a matter of hours, but you should allow one working day to avoid any inconvenience.

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Event Planning/Food Safety

Q. When do I need to fill out the Food Waiver form?
A. The Food Waiver form must be filled out for any on campus event involving food. The only exception is when you use the on-campus approved caterersi.e. ARAMARK; Atlasta; Chartwells or Sodexho Sports & Leisure

Q. Can I sell or give away food I make at home?
A. NO. All food and beverage sold or given away to the public, must be prepared or purchased at a commercial food establishment with a valid health permit.

Q. How do I get started if I want to organize an event involving food?

1. Fill out the Food Waiver Application available at the Memorial Union website.

2. The application will be forwarded to the Food Safety Program at Campus Health Service. You will probably be contacted by Food Safety regarding the types of foods being served, temperature controls
and employee sanitation.

3. Once Food Safety approves the Food Waiver application, it will be returned to the Memorial Union. At that time you will be contacted that your application has been approved.

4. On the day of the event, you may be visited by a food inspector to monitor compliance with health regulations.

Q. When do I need to fill out the Temporary Food Application?
A. The Temporary Food Application must be filled out when your group hires an off campus food vendor for your event which is open to the general population by invitation or advertisement.

Q. Who is responsible for paying the permit Fee for a Temporary Food Permit?
A. Who pays the Fee is a contractual matter between you and the Food vendor. The Fee is due when the application is submitted at least 14 days prior to the event.

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